Client Account Information -
How to Become a Client:
If you are a new client, please complete the New Client Application Form
and include it with your sample for testing, or fax it to 859-255-1624
. After your account is created UKVDL will mail you a welcome letter with your account number and other important information. If you do not have a veterinarian, please contact the UKVDL Diagnostic Services at 859-257-8283
All samples become property of the UKVDL.
Customer Service representatives are available to assist you with questions concerning submissions or laboratory services. Telephone assistance is available Monday through Friday 8:00 AM to 4:30 PM EST. Call 859-257-8283
and ask for Diagnostic Services.
New Client Application Form
Billing Policies and Information -
Monthly Billing Statements
Invoices can be sent with the final report on all non-regulatory cases. Please do not remit payment for an invoice, it will be summarized on your monthly billing statement. Payment terms are net 30, unless prepayment is required for a specific test. A monthly billing statement is sent to each client at the end of the month.
For clients with account balances overdue by 60 days, results for new test requests will only be released after the overdue balance is paid in full. UKVDL reserves the right to refuse testing for clients with overdue balances.
Fees are subject to change without notice. Current fee schedules are available here: Test Information
Methods of Payment:
Methods of payment accepted at the UKVDL are cash, checks money orders issued in US dollars, and credit cards Visa, MasterCard, Discover, and American Express. Please include the bottom third of the last page of your billing statement and reference your UKVDL account number on your check to ensure proper payment application.
NO payments are accepted on Sundays.
To remit payment via credit card, please call Jinger Snapp 859-257-7369
, Derek Ferrell 859-257-7503
, or Ryan Redimarker 859-257-7185
and have your credit card and account information ready.